Transaction History has a Card column and a brand filter for Visa, Mastercard, Amex, Interac Debit, and Discover. That is how you see the brand. It does not show the full card number.More steps are in Transaction History.

If Virtual Terminal returns SERV NOT ALLOWED, the sale was declined because the service is not allowed for that card. If the customer sees that 3D Secure is not supported, they need a different card. Neither message is an approval.More steps are in My customer cannot pay.

Start from what the customer saw, including a payment declined message, find the matching dashboard record, and take only the next step that record supports.Who can use this. You need access to Transaction History and to the payment link, payment page, invoice, or terminal list you used. Virtual Terminal visibility and Castle terminal access f...

The header shows the business DBA. These screens do not edit the name that prints on a customer's bank statement, and they do not explain an unrecognized statement line. Match the amount and time in Transaction History before you treat it as a RapidCents payment.More steps are in Transaction History.

The dashboard does not show a card-rate schedule such as a percent plus a fixed amount. Do not use an old help article as your rate. An integration card can show an activation fee, and the confirm dialog shows that amount before you accept it. Your processing rate belongs to your RapidCents agreement.More steps are in Activate an integration.